Quality
Service and product quality for our customers
For our customers
We are a reliable partner that helps our customers achieve their high quality standards. Quality encompasses product quality, service quality and the quality of cooperation. With this holistic understanding of quality, we set standards for our customers.
For the environment
Environmental protection is a task for the entire company and an integral part of our corporate culture. We conserve natural resources, develop environmentally friendly products and use appropriate production processes. Compliance with environmental standards and laws is a matter of course for us.
We demand and promote environmentally conscious behaviour at all levels of the company by informing and motivating our employees.
For our suppliers
Only flawless parts can be used to make a flawless product. That is why our suppliers are important partners whom we involve in our processes and support as needed. They make a significant contribution to meeting our high quality standards.
We expect our suppliers and partners to commit to environmentally friendly behaviour. With our environmental programmes, we pursue ambitious goals to continuously reduce the use of resources, energy and raw materials, as well as the amount of waste we produce.
For us, quality is our shared path to success. That is why we constantly strive for improvement. All employees at all levels make their personal contribution to this every day, thus ensuring the success of the company!
Our company is certified according to ISO 9001 and IATF 16949.
These international certifications are recognised worldwide and guarantee a uniform quality standard for automotive suppliers in the automotive industry. This has laid the foundation for sustainable quality assurance and quality improvement. The design and production of workpieces, components and assemblies is carried out completely and seamlessly on the basis of the approved 3D data.
The Zeiss OI 863 and DeMeet 404 3D measuring machines, a 3D scanner and other measuring equipment are available for measurements in production. Quality assurance guarantees maximum customer satisfaction, achieved through optimum quality, adherence to deadlines and the fulfilment of commitments.
Customer satisfaction
We achieve customer satisfaction through optimal quality, adherence to deadlines and commitments, and the cost-effective fulfilment of customer requirements. We work directly with customers and also gain an understanding of their specific requirements on site.
Adherence to schedules
By responding quickly and flexibly to our customers' requests for changes and special requests, we strive to increase customer satisfaction and thus shape our cooperation with our customers in such a way that the time required on both sides is minimised.
Employee satisfaction (employees and management)
The satisfaction of our employees is very important to us. Our company strives to employ qualified and competent employees. For this reason, we continuously offer training and further education courses to increase employee satisfaction and secure jobs through the high qualifications of our employees. We strive to create a pleasant working environment so that employees feel comfortable at their workplace, which in turn minimises sick leave..
Quality
Dimensional accuracy, precision of execution, conformity with drawings, cost-effectiveness
By dimensional accuracy we mean the conformity of the products we deliver with the tolerances that we have agreed to comply with during the order review process.
By accuracy of execution, we mean conformity with the samples (colour, shape, design, surface quality) that we have assured the customer of during the order review process.
By design conformity we mean proper manufacturing and conformity with the designs, regardless of whether these designs were created by us or provided by the customer. Feasibility checks are regulated as part of the order review process.
By economic efficiency we mean that our services are calculated and offered in such a way that they ensure the long-term success and thus the continued existence of the company. All employees responsible for pricing have their own calculation documents and guidelines. The management is solely responsible for deciding on prices for market launch or market acquisition if these prices do not cover our calculated costs.
By complying with the commitments made, we understand that, where possible, our deadlines to customers are set in such a way that they can be met within our capacities. All factors within our control are taken into account, while events beyond our control (delays caused by customers, suppliers or machine breakdowns) are discussed with the client and, where possible, new deadlines are agreed.
Suppliers (recognition and partnership)
We see our suppliers as partners and strive to establish strong, long-term relationships. We measure the quality and performance of our partners and provide them with regular feedback. Where required by the value chain, we integrate suppliers into our workflows and work to continuously improve our partnerships and projects. Price should not be the only selection criterion.
Environment – Safety – Health – Ethics
Sustainability and safety are firmly anchored in the management system. Training, awareness-raising and information are an integral part of qualification planning.
The main focus here is on legal compliance, material/waste management and accident prevention. Resource use (input/output) is constantly monitored for environmentally relevant factors and, where necessary, steps are taken to improve the ecological situation.
In the area of health, initial steps are being taken towards preventive care. Examples of this include free flu vaccinations and nutrition (apples available for free). For the first time, the aspect of ethics is also being integrated into daily business. There is a code of conduct for our employees and an ethics escalation policy.
Further development (CIP)
The CIP plays an important role in the company. Improvements are derived from employee surveys and management reviews. A separate area has been created where all employees can submit their suggestions for improvement either anonymously or publicly. The areas of key performance indicators and control are very well developed, and improvements based on key performance indicators/analyses are implemented continuously and regularly in a transparent manner. Employee and customer satisfaction is surveyed (employee survey and customer self-assessment).
The continuous improvement process is also demonstrated by a trend representation based on process capabilities that have been implemented. The activities of internal meetings are managed via a single medium, ensuring clarity, traceability, effectiveness and substitutability.
